RETURNS AND REFUNDS

Our 30-Day Happiness Guarantee

We want you and your little ones to love every Aspire Kiddie purchase. If you're not completely satisfied, we offer a comprehensive return and refund policy.

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following conditions:

• Unworn and Unwashed: Items must be in original condition
• Tags Attached: All original tags and labels must be intact
• Original Packaging: Items should be returned in original packaging when possible
• Proof of Purchase: Order number or receipt required
• Hygiene Items: Underwear, swimwear, and socks cannot be returned unless defective

Non-Returnable Items

• Items worn, washed, or damaged by customer
• Personalized or customized items
• Items returned after 30-day window
• Items purchased with promotional codes during final sale events
• Gift cards and digital products

Return Process

Online Returns (Recommended)

1. Log into Your Account: Access your order history
2. Select Items: Choose items you wish to return
3. Print Return Label: Free prepaid return label provided
4. Package Items: Securely pack items with return form
5. Ship: Drop off at any authorized shipping location

In-Store Returns

• Visit any Aspire Kiddie retail location
• Bring items and proof of purchase
• Immediate processing and refund available
• No shipping fees required

Refund Processing

Refund Methods

• Original Payment Method: Refunds issued to original payment method
• Processing Time: 5-10 business days after we receive returned items
• Store Credit: Optional store credit available immediately upon return
• Shipping Costs: Original shipping charges are non-refundable (except for our errors)

Partial Refunds

Partial refunds may be issued for:

• Items returned in less than perfect condition
• Items missing original packaging
• Items returned outside the 30-day window (at our discretion)

Exchanges

We offer exchanges for:

• Size Changes: Different size of the same item
• Color Changes: Different color of the same item (subject to availability)
• Defective Items: Replacement of defective products
• Shipping: Free shipping on exchanges within 30 days

Defective or Damaged Items

If you receive defective or damaged items:

• Contact Us Immediately: Within 48 hours of delivery
• Photo Documentation: Provide photos of defective/damaged items
• Expedited Replacement: Priority processing for defective items
• Prepaid Returns: Free return shipping for our errors
• Full Refund: Complete refund including original shipping costs

Return Shipping

• Customer Returns: Customer responsible for return shipping costs
• Prepaid Labels: Available for $6.99 (deducted from refund)
• Our Errors: Free return shipping for wrong or defective items
• International Returns: Customer responsible for return shipping and customs

Gift Returns

• Gift Receipts: Recipients can return items with gift receipt
• Store Credit: Gift returns processed as store credit
• Original Purchaser: Purchaser may return gifts to original payment method
• No Receipt: Returns without receipt processed as store credit at current selling price

Special Circumstances

Holiday Returns

• Extended Period: Items purchased between November 1 - December 25 may be returned until January 31
• Same Conditions: All regular return conditions apply
• Gift Receipts: Encouraged for holiday purchases

Final Sale Items

• No Returns: Final sale items cannot be returned or exchanged
• Defective Items: Defective final sale items eligible for exchange only
• Clear Marking: Final sale items clearly marked on website and receipts

Contact Customer Service

For return questions or assistance:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: +233 593 893 337 (Mon-Fri 9AM-6PM)
• Live Chat: Available on website during business hours
• Response Time: 24-48 hours for email inquiries

Return Status Tracking

• Email Updates: Automatic notifications when return is received and processed
• Account Dashboard: Track return status in your online account
• Customer Service: Call for immediate status updates

We're committed to making returns as easy as possible while maintaining quality standards for all our customers. Our customer service team is always happy to help with any questions or special circumstances.